Frequently Asked Questions and Answers
Please take a few minutes to look through our frequently asked questions and their answers, you can click on the question to view the answer.
How long have you been in business?
Our owner, Dave Geise has over 25 years experience in Foundation Repair, Waterproofing and in the Concrete Leveling Business. Dave began working in the construction industry in the 80’s and worked in California for a number of years. But the desire to be closer to family pulled him back to the Midwest. For the past 20 years he has worked to establish a name for himself and he has become a expert in the industry. He had always wanted to be a business owner so in 2015 he started his first company, Concrete Leveling Solutions. It wasn’t long after that was established that he decided to add a second company focusing on Foundation Repair & Waterproofing. With his good name and quality work ethic, his companies have surpassed others in the area and he currently is ranked as a GOLD member under the SafeBasements dealership website. He believes in helping the small communities in the area and strives to hire local employees who have an interest in the business and who share the small town work ethic and values he believes in.
Is there a fee for the appointment or the estimate?
There is no charge for the appointment or the estimate. We understand that some companies do charge for those services but we feel it is important to offer that service free of charge to our potential customers.
Do I have to be home for the appointment?
We do prefer to have a homeowner present as sometimes we need to access the home to complete the evaluation. In addition, we may have questions regarding the extent on the repair so those can be addressed when the homeowner is present. Finally, we want our customers to be informed consumers so we will take the time during the appointment to go over our evaluation, explain our recommendations, provide warranty details and answer any questions the customer might have.
Do I have to make a decision regarding the repair at the time of the evaluation?
At CLS we want you to take all the time necessary so that you make an informed decision. Our intention is to provide you with all the options available and the information needed so that you can make an informed decision. You are welcome to take as much time as necessary to decide but if you happen to make your decision at the time of the appointment then we will move forward on getting your installation scheduled.
What is the process if I decide to move forward with the repair after the initial evaluation?
If you decide to move forward with the repair then you will just need to contact us to inform us of your decision. In order to schedule an installation, we need to have your approval on file. We prefer to have the signed estimate that was given to you at the initial appointment but we will also accept approvals via email. Feel free to contact us and we will work with you on getting all your paperwork in order.
What is the process after approval?
Once we have your approval on file then your paperwork will be forwarded to one of our foremen for scheduling. Once an installation date is determined then you will receive a call from the foreman confirming your installation date. As we get closer to your installation date then you can expect another call from the foreman giving you an approximate time the crew will arrive on the day of your installation. At any time you are welcome to call Brenda in the office regarding the installation process.
What kind of warranty do you provide?
We value our customers and take pride in the work we do. We have a variety of different warranties depending on the work and repair needed. This information will be discussed at your evaluation but if you have additional warranty questions feel free to email us or call us and we will address those questions and provide you with the information you need.
What is the best way to contact someone at CLS?
You may call the office at (402) 769-8733 or you may email Brenda at Brenda(at)concretelevelingsystems.com with any questions you might have.
What payment options do you offer?
We can discuss payment options at the time of our appointment but we accept cash, check and do offer credit card payments. Fees may be included in the credit card processing but those will be discussed ahead of time.
Do I have to be present during the installation?
We do not require customers to be home during installation as long as the area to be repaired can be accessed so the repair can be completed.
When is payment due?
Payment is due upon completion of services. You are welcome to send a check or cash with the crew upon completion of your repair or you may pay when invoice is mailed.